Customers work for their money. Companies should respect that.

Scott’s Red Stapler Award is an independent consumer commentary and recognition platform. It started with a simple observation: when a company changes something that quietly makes life worse for the people paying them, almost nobody keeps the record.

So this site keeps the record. We put companies on the desk, look into what happened, invite the company to respond, and collect anonymous customer sentiment along the way.

We call brands out to call them up.

The goal is not to punish brands. It's to recognize companies that demonstrate customer respect, and to encourage companies to make things right when customers raise legitimate concerns.